Privacy Policy

1. Introduction

At Plumpd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this policy.

2. Who We Are

Plumpd is a UK-based brand offering cosmetic and skincare products. References to "we", "us", or "our" in this policy refer to Plumpd. You can contact us at info@plumpd.co.uk regarding any privacy concerns.

3. Information We Collect

We may collect and process the following personal information:

Your name and contact details (such as email address, phone number, and postal address)
Payment and billing information
Order history and product preferences
Images or information you provide through forms, reviews, or email communication
Technical data such as IP address, browser type, and usage patterns when browsing our site

4. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer service and respond to enquiries
Send order updates and shipping notifications
Improve our website, products, and user experience
Send marketing emails or offers if you have opted in
Comply with legal and tax obligations

5. Legal Basis for Processing

We process your data only when we have a legal basis to do so, including:

Your consent
The necessity to perform a contract (e.g. fulfilling your order)
Legal compliance requirements
Legitimate business interests such as improving services and preventing fraud

6. Marketing and Communication

If you have opted in to receive marketing emails, we may contact you about new products, offers, or promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

We will never sell or rent your personal data to third parties.

7. How We Store and Protect Your Information

Your personal data is securely stored using encrypted systems and protected from unauthorised access. We retain your information for as long as necessary to fulfil the purposes outlined in this policy, typically up to four years unless required by law to keep it longer.

8. Sharing Your Information

We may share your information with trusted service providers who assist with payment processing, shipping, marketing, or website hosting. These partners only process data on our behalf and are required to keep it secure and confidential.

We do not share data with third parties for their own marketing purposes.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where applicable
Object to or restrict data processing
Withdraw consent for marketing communications at any time

To exercise your rights, contact us at info@plumpd.co.uk

10. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how you use the site and enable essential features such as your shopping basket. You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our website after updates means you accept the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@plumpd.co.uk