Terms of Service

1. Introduction

Welcome to Plumpd. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using this website, you agree to comply with these terms. Please read them carefully before placing an order.

2. About Us

This website is operated by Plumpd. References to "we", "us", and "our" refer to Plumpd. Our registered business address and company details are available on request or on our contact page.

3. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You must not misuse the website by introducing viruses, harmful code, or attempting to gain unauthorised access to our systems.

4. Product Information

We take care to ensure that all descriptions, images, and details of our products are accurate and up to date. However, minor variations in colour, packaging, or texture may occur. Our products are for external use only and should be used in accordance with the instructions provided.

5. Orders and Payment

All orders are subject to acceptance and availability. Prices are shown in GBP and include VAT where applicable. Payment must be made in full at the time of purchase. Once your order is confirmed, you will receive an email acknowledgement.

6. Shipping and Delivery

We aim to dispatch all orders promptly. Delivery times may vary depending on location and carrier. We are not responsible for delays caused by postal or courier services beyond our control.

7. Returns and Refunds

For hygiene reasons, we cannot accept returns of opened or used products. If your item arrives damaged or defective, please contact us within 14 days of delivery for assistance. Refunds or replacements are issued at our discretion once the issue has been verified.

8. Intellectual Property

All content on this website, including text, images, branding, and design, is owned or licensed by Plumpd. You may not copy, reproduce, or distribute any material without our written permission.

9. Limitation of Liability

While we take every care to ensure our products are safe and effective, Plumpd cannot be held liable for any indirect, incidental, or consequential damages arising from misuse of our products or website. Our total liability to you will not exceed the amount paid for the product in question.

10. Medical Disclaimer

Our products are not medical devices and are not intended to diagnose, treat, or cure any medical condition. Always consult a healthcare professional if you have concerns about your skin or underlying health before use.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, store, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the revised date. Continued use of our website after updates means you accept the revised terms.

13. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us via email at info@plumpd.co.uk